Overview of the Course
This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.
It also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.
This qualification is assessed by a portfolio of evidence, a practical demonstration and a distance learning assignment total guided learning hours 30 (4 days).
Course Details
Course loading Min.4 & Max.8
Course duration Information on request
Course content
- Understand models and theories of conflict management
- Review current conflict management models
- Design and the delivery of a scenario based lesson
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